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Every time you add funds to your account you will receive a VAT invoice.
Within the EU it is arranged by law that any consumer has a 14 days grace period on any purchase, as our product is a prepaid online service and you are charged for its usage we require that you give up your 14 day grace period for any amount of balance you spent, remaining balance can be refunded within 14 days of the top-up. You can request this through our contact form.

This 14 day grace period does not apply to businesses, refunds are at our discretion.
Our subscriptions are prepaid and work on account balance, if your balance runs out and no top it occurs; your subscriptions will expire automatically and no extension will occur. Any current subscriptions can be canceled at any time by logging into our portal, going to the "Subscriptions" tab and clicking the "cancel" button on the subscription you wish to cancel. You may also use the cancellation form which can be found here: https://www.open-m2m.com/ACM_formulier_ ... ing_en.pdf, please note that this method has a long processing time (multiple days after receipt).
Be default we do not allow you to withdraw previously paid funds to your account, in case of special circumstances exceptions can however be made at our discretion, please contact us if you need help.
At Open M2M you can fund your account with the following payment methods: iDeal/Paypal/Creditcard/MrCash/Bancontant.

To add funds you can follow these steps:
1. Log in on your account.
2. Click 'Add funds''.
3. Choose your preferred amount and payment method.
4. Proceed to the payment provider and finish the payment.
5. The amount is added to your account within 5 minutes.


If you refer a customer under our referral system you will receive 10% of all purchases this customer makes with us, for life.
The commission you get is automatically calculated and added to your account. The conditions for payout are that you need a minimum of 10 active referred customers and the total referral income is at least €50.

We offer various payout methods

- You can convert the amount to account funds and use it for your own purchases with Open M2M.
- You can send the amount to another person's account funds.
- You can withdraw the amount to your bank account or Paypal.
As soon as you have an account with Open M2M you can get started with referring users. If a user makes a purchase you not only get 10% commission, you also get 10% of all future purchases by this customer for as long as he stay a customer with us.

The conditions are:
- Commission does not count from any of your own accounts
- You need at least 10 active referal customers to be eligible for payout
- Commission stays active during the entire duration that your referral is customer of open m2m.

Are you looking to release your own white labeled product?
please let us know!


At Open M2M our infrastructure is built completely redundant to ISO standards to both prevent and actively mitigate service interruptions. As such every one of our network nodes is directly linked to 2 backup locations and our network always has sufficient capacity to handle interruptions.
Beyond this our network equipment is always newly bought and exclusively from A-quality brands.

All our connections are monitored 24/7 with support engineers always on standby duty.
To assist you in picking the right data plan we have made some calculations to help you judge exactly how much your IoT device uses (like GPS tracker, car tracker, alarm system, outdoor sensors, etc). The exact usage shall vary by the frequency of the data transmitted, usually you can configure this frequency yourself. A subscription of 1 to 10MB might not sound like a lot but for these applications it is actually quite sufficient.

With the calculation below we estimate usage of 1KB per update, which is common in such devices.

You have a tracker in your car and you drive 4 hours a day and 5 days a week.
In this case we estimate that your GPS tracker sends an update every 5 minutes, thus 12 times an hour.
4 hours x 21 workdays = 84 hours (a month)
84 x 12 = 1008 KiloBytes (less than 1 Megabyte)

In this case a 1MB subscription would be sufficient.
We advise you to start small and simply adjust your subscription accordingly.
All EU / EEA countries can purchase from us, Open M2M provides services and SIM cards to all consumers and businesses throughout the EU / EEA (economic area). There are no roaming limitations within the EU/EEA and the SIM card itself can be used worldwide*.

Supported countries are :
Austria, Belgium, Bulgaria, Cyprus, Denmark, Germany, Estonia, Finland, France, Greece, Hungary, Ireland, Iceland, Italy, Croatia, Latvia, Liechtenstein, Lithuania, Luxembourg, Malta, Netherlands, Norway, Poland, Portugal, Romania, Slovenia, Slovakia, Spain
Czech Republic, United Kingdom (England, Scotland, Wales and Northern Ireland), Sweden.

* Different rates apply outside the EU / EEA